Returns & Refund Policy

At Vivoiro™, we are committed to providing elegant yet practical bags and clothing that seamlessly fit into your lifestyle. We believe in the quality and craftsmanship of our products and recommend using them for at least 14 days to fully appreciate their value. If you are not satisfied with your purchase after 14 days and within the 60-day money-back guarantee, please contact us at support@vivoiro.com for assistance.

Changes or cancellations to an order must be made within 24 hours of placing the order. After this period, your order may already be in the processing stage, and changes or cancellations may not be possible. If you cancel within the 24-hour window, we will process your refund within 7 business days.

We’re confident in the quality and design of Vivoiro™ products and encourage you to use them for at least 14 days to experience their benefits. If you are still not satisfied, you may return the items after 14 days and within 60 days of your purchase under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, contact us by filling out the form on our Contact Us page or emailing us directly at support@vivoiro.com. To expedite your return, please provide your Order Number or the Name and Email Address used for the purchase.

We take great care in packaging our products to ensure they arrive in perfect condition. An item is considered damaged if the product itself is defective or physically broken. Please note that damaged packaging (e.g., dented boxes) with intact products does not qualify as damage.

If your item arrives damaged, contact us within 72 hours of delivery by emailing support@vivoiro.com. Include a clear photo of the damage for review. If eligible, we will replace the item at no cost. We do not issue refunds, replacements, or accept returns for items damaged due to normal wear and tear, misuse, or improper handling.

While we strive to ensure timely delivery, Vivoiro™ is not responsible for delays caused by couriers, customs, or other factors beyond our control. If you encounter delivery issues, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Please ensure the shipping address provided at checkout is accurate. If the address is incorrect and we are not notified within 24 hours of placing your order, we cannot offer a resend or refund for the items.

We reserve the right to modify this Returns & Refunds Policy at any time. Customers are responsible for reviewing the most up-to-date policy before making a purchase. By purchasing and using Vivoiro™ products, you agree to the terms outlined in this policy.